Ann: Intiger Operations Update, page-427

I can only assume the larger practices are making requests through their trialing of the software, and their devs are constantly having to update to meet the demands. He even said, they're a start-up, and there's a lot going on behind the scenes we don't see. I can only assume, as a software tech company, the amount of workload they are acquiring is enormous. This, on top of the fact they are trying to maintain the interpersonal aspect of the business - that being on-going communications to ensure their client is happy with the product and that they ARE adaptable to change, makes a hell of a busy day.

Sentry group are *more than likely* going ahead with IAM, but the logistics are likely being discussed, demands being made/met before signing etc.

NAB are likely even more demanding. We would like *x function, to operate slightly like y*, as this would allow for *z. Devs go back to the drawing board, and make it happen.

The larger the contract potential, the more accommodating IAM will likely be. But these implementations take time, and until the announcement arrives 'Sentry decides not to move ahead with IAM' or 'NAB chooses to a different path to IAM', we can only assume the above is happening. What else could the clients be doing? It's been firmly established that IAM isn't currently approaching clients saying: this is what we offer, take it or leave it. That's not how start-ups work. Even more so, it's not how start ups succeed.

The real question, which can only be answered by the clients themselves, is how much THEY can save, by using what IAM offers. IF the IAM software and outsourcing provides 10-40% savings AFTER the IAM fees, then it's a no brainer. Established institutions like NAB are hesitant to overhaul an entire department because it's actually expensive to implement. But they aren't stupid enough to avoid change, if they see $$ savings. It's whether IAM has a truly solid, bug-free, reliable, easily accessible, easily learned product which determine whether the larger contracts are acquired.

And the *slightly* evident positive response we've seen from Sentry group is that they are at least ticking some of these boxes.

It's just a matter of time before we see the hard truths. Is IAM ready to accommodate large-scale operations?

Stay tuned, for next weeks episode of IAM!!