SYT 0.00% 0.1¢ syntonic limited

SYT General, page-1865

  1. 2,488 Posts.
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    Gold, I appreciate that we can have this rational conversation and explore the differences in our expectations, perceptions and more.

    In fact Hunt's several messages above are very close to the response I was about to write, so to that extent I will avoid duplication (thanks Hunt). But let me specifically address your direct questions here.

    Regarding Aquto's "lack of action", what I was alluding to is that Aquto are simply repeating by geo what they have done elsewhere for several years. While at date of listing SYT was looking to compete directly with Aquto and others in that rewards space, once the Verizon OTT opportunity came out of the bottle, SYT has moved on, while Aquto just rinses and repeats in the same function. And necessarily grows (or pays for) an increasing multi-lingual support capacity. One which would be under great pressure to match the support centre efficiencies of the likes of Telefonica, etc.

    I get it you see this as part of the (desired) land grab, but there specifically we differ.

    And the comment I lifted from the December Quarterly imo points to SYT getting out of this high-cost consumer support race and willingly ceding the "robust consumer base" to Tata, on the logical basis that we are profit sharing that business anyway, so why not let the far bigger entity pay for and control the running of those centres (no doubt in India and no doubt for a cost-per-contact which is a fraction of whatever the original support costs were for Syntonic for the Malaysia, Indonesia and India go-to-market exercises.)

    I see Syntonic staying lean and happily letting Aquto and others bloat as they must to provide acceptable standards of customer support across so many different languages and cultures. And delivering much lower margins than SYT, as one result.

    Our technology is both desirable and repeatable...and right there are our key assets. We could run a business based around having hundreds of staff in support centres and likely make a reasonable profit, but that's not the (moderate-at-best) prize that Gary and co seek.

    I believe that late last year we pivoted dramatically and there is no turning back. You believe we should be sticking to our original prospectus model. I respect your opinion.

    But I prefer mine.
 
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