The response is not relevant. As another poster indicated, the fact it was thought acceptable to even consider this is amazing.
As a previous supporter, it is appearing to me it is possible there has been material mis-reporting (neither audited financials not 4Cs show any restricted cash - hence the true understanding of free cash flow is far from clear and likely over estimated), deferred revenue may have higher costs than thought (the 41% hasn't been filmed and / or accepted), and the email referenced is continuing a trend of shareholder dis-respect at best.