Neutral meaning not black or white, not to be perceived as having his own opinion. Its the companies opinion he is the front of the communication between the company and you.
This is just my opinion as a punter not a rep!
If he was to answer every question he would need four PA's to keep up with the questions. He hasnt answered mine yet but its no big deal! I have done the research that all I can do and watch the rest unfold.
Best of luck to all in and out.
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Just my thoughts, page-69
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