Ann: Appendix 4C, page-207

I recall management saying that they planned to have specific teams dedicated to specific customers.  That way customers and service staff get to know each others requirements and that makes sense seeing what's unfolded with CBA pilot.  I'd say that the staff training that CBA assisted/drove would be for the dedicated staff for CBA work only.  I don't believe CBA would buy us out as we'd be too expensive given our long term potential to serve the entire industry.  How do you price that in to a bid lol?  But they definitely wouldn't be happy with staff dedicated to CBA being given work of competitors at the same time there would too many competing interests.  My guess is that this is the assurance our management have provided for any on going contract. That is that there will be no cross staffing and we will recruit additional staff into any other pilots.