mission for syd662

Syd,
When you visit the CFR office, please take note of the following...

Mobile phone use by staff.
General cheerfulness of staff.
Busy-ness in office.
Fax machine use.
Promptness of ringing phones answered.
Visitors.
Staff meetings.
Closed doors.
Takeaway food deliveries.
other unusual activity....

Remember, it's not what they tell you - it's what they don't say, and the little things you observe that count.