Ann: Becoming a substantial holder, page-9

This will probably add to the pressure on management

https://www.adviservoice.com.au/2020/06/accountants-want-to-expand-their-role-in-the-smsf-space-2020-smsf-accountant-report/

BGL leads satisfaction ratings
Looking at the specialist software used by accountants to service SMSFs, BGL Simple Fund 360 leads in satisfaction ratings, with 35% of users rating it as ‘very good’ overall, ahead of Class Super (29%) and SuperMate (17%).“Industry wide, SMSF software providers continue to serve accountants well, and not many satisfaction gaps remain across 16 key satisfaction areas measured. But recently, ease of use has grown significantly in importance as a driver of overall satisfaction, so providers must pay close attention to usability – an area that is at risk of becoming a satisfaction gap.”“To further stand out, software providers can differentiate through their ongoing training support, client portal and perceived value for money,” said Choi.