tj101, if you a financial adviser that has a proper authority they will also have an AFSL licence. Every financial service coy must have a complaints handling dept and if this doesn't render you the results you are after then you are referred to an independent complaints tribunal.
Here is a link to get you started...good luck
http://www.fido.gov.au/fido/fido.nsf/byheadline/Financial+services+complaints+schemes?openDocument
If you have dealt with a broker then here is a different link
http://www.asx.com.au/supervision/complaints/broker.htm
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