This will test Management.
Better now than later. It's definitely not the advertising you want but it's an opportunity to impress, should it be resolved quickly and with the highest level of professionalism.
C'mon team don't let your clients speak in anyway, other than with the pooring out the highest accolades, towards how our company and management, addressed what will be looked back on as, a minor hiccup !
How's that for a glass half full !
Ann: Blaq Project Product Recall, page-12
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