I agree. I think we were always going to see an inevitable shift towards automation - and the pandemic has only accelerated that trend. Clearly major players are now looking at this technology more closely.
I remember once upon a time you would see far more human-staffed checkout lanes at Coles and Woolworths, which are slowly disappearing in favor of self-checkout. Future generations are probably going to look at how we shop with puzzlement.
I think the natural evolution of retail is frictionless grab and go. You pick up what you want and just walk out, and computers take care of the rest.
Add to My Watchlist
What is My Watchlist?