I think mgmt should keep the account fee low but try to boost revenue by providing add on services like robo/financial planning advice to those who want to pay for it.
AI banking, if you will.
the opportunities here are huge and I hope mgmt is up to the task of maximising shareholder value.
and thanks for the book recs, Ill be ordering both on amazon today
Ann: November 2020 - Key Metrics, page-24
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