I tried ringing as well, no answer for me either. I then used their contact form on the website....still no response after a couple of weeks.
I'll be making the same complaint to them. The only information I had was it was 1/12 placement and less than 2500 would be sold off. I have 30,000 ffr. Had I known what the situation really was I would have topped up so I had control of my allocation.
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