Talk about an outright lie, "Telstra says the fee is in line with industry practice".
What industry is that? not the telecommunications industry surely? Give comparable examples Telstra! Bunch of you-know-whats...
Telstra has been making obscene profits on the copper network and still finds it necessary to ripoff customer when they pay their bills? Its practically extortion.
Will definitely have to look around for another supplier - one that doesn't bill me for the privilege of being its customer.
I changing my sentiment on TLS, sell, get rid of it, its PR is a total joke and its copper network will be dead in 5 years or so.
telstra customers charged for paying bills, page-25
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