You can also lodge the complaint online at the following link for what it's worth - simple English should be enough for them to understand the message. Perhaps all they need is a dozen of them. More would be better.
Do it - what have you got to lose.
LINK
http://www.asic.gov.au/asic/asic.nsf/byheadline/Complaining+about+companies+or+people?opendocument#how
"Making your complaint online
Fill in our online complaint form and send your complaint to us electronically. You will be able to view, save and print a copy of your completed complaint.
What will happen with your complaint?
We record your complaint and look carefully at what you have told us. We aim to understand the facts and to see if the law has been broken. ASIC can only act if the law has been broken. .... "
asic complaints form download + addresses, page-2
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