A LESSON FOR EVERYONE WHO HAS TO WORK WITH RUDE CUSTOMERS!!!
Indeed, an award should go to the Virgin Airlines gate attendant in
Sydney some months ago for being customer focused, while making her
point, when confronted with a passenger who probably deserved to fly as
cargo.
A crowded Virgin flight was cancelled after Virgin's 767s had been
withdrawn from service. A single attendant was re-booking a Long line of
inconvenienced travellers. Suddenly an angry passenger pushed his way to
the desk. He slapped his ticket down on the counter and said, "I HAVE to
be on this flight and it HAS to be FIRST CLASS". The attendant replied,
"I'm sorry sir. I'll be happy to try to help you, but I've got to
help
these people first, and I'm sure we'll be able to work something
out."
The passenger was unimpressed. He asked loudly, so that the passengers
behind him could hear, "DO YOU HAVE ANY IDEA WHO I AM?" Without
hesitating, the attendant smiled and grabbed her public address
microphone: "May I have your attention please, may I have your attention
please," she began - her voice heard clearly throughout the terminal.
"We have a passenger here at Gate14 WHO DOES NOT KNOW WHO HE IS. If
anyone can help him find his identity, please come to Gate 14."; With
the folks behind him in line laughing hysterically, the man glared at
the Virgin attendant, gritted his teeth and said, "F... You!" Without
flinching, she smiled and said, "I'm sorry, sir, but you'll have to
get
in line for that too."
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