"That is why Telstra is hated by its customers. It is residual public service arrogance in the organisation that is at the heart of the problem. You can't expect to have commercial success under those circumstances."
Amazingfaces given this view of Telstra why is it that you seem to be in favour of the NBN? As a government owned and operated monopoly why would it not have the same public service arrogance that you beleive Telstra has?
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