Personally I wouldn't take my cue from a select number of disgruntled customers posting online.
The Net Promoter Score (NPS) is a measurement of customer loyalty and satisfaction and asks customers how likely they are to recommend a businesses' products / services, the NPS ranges from -100 to +100. A NPS above 50 is considered excellent, and I note that a well regarded company such as Reece was keen to highlight their rating of +60 in Australia at their recent 1H23 result.
I believe Shaver Shop NPS is 88, and therefore in the top percentile for this measurement across all companies.
I hope that helps give a little insight in how they value their customers.
Ann: SSG - H1 FY23 Results Presentation, page-39
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$1.14 |
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Mkt cap ! $148.6M | |||
| Open | High | Low | Value | Volume |
| $1.17 | $1.17 | $1.12 | $69.72K | 61.32K |
Buyers (Bids)
| No. | Vol. | Price($) |
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| 1 | 300 | $1.13 |
Sellers (Offers)
| Price($) | Vol. | No. |
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| $1.14 | 4007 | 1 |
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| Last trade - 15.53pm 14/06/2024 (20 minute delay) ? |
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$1.13 |
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| $1.16 | $1.16 | $1.12 | 39987 | ||
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