Ann: Prophecy signs Australian Tax Office to eMite, page-2

Sydney — 4 July 2023 — Business software developer Prophecy International Holdings Ltd (ASX: PRO,
"Prophecy" or "the Company") is pleased to advise that the Company has achieved a material new
customer win, signing a 3-year, AU$2.5 million contract to provide eMite to the Australian Tax Office.
eMite is Prophecy's SaaS-based Customer Experience (CX) and contact (call) centre analytics platform that
combines advanced analytics, data collection and correlation, KPI management and threshold alerting into
a single, scalable and powerful solution.

The Australian Taxation Office (ATO) is the principal revenue collection agency of the Australian
Government. Its role is to administer the tax, excise and superannuation systems that support and fund
services for Australians, and to deliver various social and economic benefits and incentive programs.
With over 18,000 staff and a presence in many locations across Australia, the ATO's responsibility to
administer public funds requires the organisation to maintain high levels of quality, integrity, security,
assurance and management oversight of its activities.

Through eMite, Prophecy will empower the ATO and the 3,500 agents in its contact centre to implement
services that add value to taxpayers, allowing the ATO to develop new systems while managing their
existing IT assets. The solution Prophecy is deploying will integrate data sources from multiple business
platforms to deliver a single source of truth for contact centre management, while also offering a
replacement for the Genesys CCpulse and Pulse platforms that have been end-of-lifed.
Prophecy has agreed to provide eMite to the ATO for an initial term of 3 years with a minimum
commitment of AU$2.5 million over the contract term, $1.05 million of which will fall in the first year.