Clinical Applications Specialist
Adherium
Nashville, TN
$59,299 - $71,414 a year
Full-time
+1
Monday to Friday
+1
EmployerActive 4 days ago
Adherium’s Hailie® sensor technology and cloud-based data platform enables physicians and payers to optimally manage patients with severe asthma and COPD and reduce direct and indirect healthcare…
Clinical Applications Specialist
Adherium
Charlotte, NC
$59,299 - $71,414 a year
Full-time
+1
Monday to Friday
+1
EmployerActive 4 days ago
Adherium’s Hailie® sensor technology and cloud-based data platform enables physicians and payers to optimally manage patients with severe asthma and COPD and reduce direct and indirect healthcare…
Clinical Applications Specialist
Adherium
Atlanta, GA
$59,299 - $71,414 a year
Full-time
+1
Monday to Friday
+1
EmployerActive 4 days ago
Adherium’s Hailie® sensor technology and cloud-based data platform enables physicians and payers to optimally manage patients with severe asthma and COPD and reduce direct and indirect healthcare…
Adherium is an international Respiratory eHealth company focused on patient adherence, remote monitoring, and data management solutions for patients, physicians, and payers. Adherium’s Hailie® sensor technology and cloud-based data platform enables physicians and payers to optimally manage patients with severe asthma and COPD and reduce direct and indirect healthcare costs.
As the Clinical Applications Specialist (CAS), your role is crucial in serving as the product expert with clinical and technical knowledge for Adherium customers. You will serve as a bridge between the technical aspects of the product and the end users, ensuring smooth implementation, increased adoption, and overall customer satisfaction. Your expertise will be instrumental in resolving technical issues, addressing user inquiries, and ensuring a positive user experience for patients and healthcare professionals alike.
This position offers the opportunity for a healthcare professional with a passion for digital health and improving quality of care to demonstrate their clinical know-how and customer service skills to support Adherium’s vision of being the global leader in managing respiratory disease.
Responsibilities:
Provide clinical and technical expertise to customers through training presentations and product demonstrations;
Serve as the primary point of contact for customers, providing on-site support and/or training to customers as appropriate prior to and/or after purchase;
Establish and maintain professional relationships with customers and partners including physicians, nurse management, other associated personnel;
Create and update training materials, user guides, and FAQs to assist users in understanding the product's functionalities, troubleshooting common issues, and optimizing their experience;
Communicate with the product development and marketing teams to ensure accurate and up-to-date documentation and educational resources are available to users;
Act as a user advocate, collecting and analyzing user feedback to identify pain points, areas for improvement, and new feature requests;
Support the clinical evaluation of new product development, clinical studies, audits and post-market, value-based healthcare assessments;
Collaborate closely with the development team to relay user feedback and contribute to the product roadmap, ensuring user needs are considered in future iterations.
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