I also had a long conversation with AIKO and it never replied that it did not know the answer and the responses were comprehensive and sometimes included context that I had not considered. Overall it was much better than the last time I tried.
When considering any delayed response, one has to consider that this is also much better than waiting on line for a Customer service agent to engage or having a Technical Dept reply by email 24 hours later.
Possibly the delays are related to the low bandwith requirement of the Web version and for applications like Onboarding where the same limitation does not apply, then perhaps there is no delay in responses.
General Discussion, page-1944
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