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    Customers left with shock bills as
    four million smart meters ‘go dumb’

    A young woman standing in her kitchen altering the settings on her smart meter on the wall
    Customers complain of 'living hell' dealing with issues with their meters - SolStock/E+

    Have you had problems with smart meter overbilling? Email us at [email protected]

    Households are being hit with shock energy bills as four million smart meters are not working properly.

    The number of “dumb” smart meters is up from a previous estimate of 2.7 million, following revisions to official statistics released by the Department for Energy Security and Net Zero (DESNZ) published last week.

    Bill payers have complained of feeling “terrified” by the devices after receiving shock meter readings putting them thousands of pounds in debt.

 
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