Will QAN survive?, page-6389

The $100 million civil penalty agreed between the ACCC and QAN plus the $20 million 'remediation' to passengers affected (who booked flights that QAN had already cancelled, without QAN removing these flights from booking engines) is a lot less than QAN would have expected to have to shell out.

Months ago, QAN denied it had done anything wrong.

Now the CEO has had to apologise.

What's odd is that affected passengers have to lodge a claim. Wouldn't QAN have individuals' credit or other card details if the booking was made via the QAN app/website? It is going to notify passengers via email but why not just quickly pay them without imposing an administrative burden?

The $20 million 'remediation' expense will turn out to be less because many passengers won't lodge a claim, especially if they're foreigners who flew QAN once each way internationally into and out of Australia.

The A$225 passengers will receive if it was a domestic flight that QAN did not intend to operate, or A$450 if it was an international flight, is small and some might say inadequate compensation, especially when measured against what applies in the European Union and now domestically in the USA.