Klarna’s AI Assistant Is Doing The Job Of 700 Workers, Company Says
Klarna partnered with OpenAI to improve customer service interactions. In just one month, the ChatGPT-inspired bot is managing two-thirds of customer service chats—2.3 million conversations—in 23 markets and 35 languages.
The integration is expected to increase profits by $40 million in 2024, the company stated. The chatbot's efficiency has resulted in fewer errors, a 25% decrease in repeat inquiries and reduced average conversation times from 11 to 2 minutes.
Klarna’s AI Assistant Is Doing The Job Of 700 Workers, Company...
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