Ann: GENERAL: DIL: Diligent Honored As Silver Stevie(R) Award Winner in 2014

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• Summary: GENERAL: DIL: Diligent Honored As Silver Stevie(R) Award Winner in 2014
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					DIL
18/06/2014 10:05
GENERAL

REL: 1005 HRS Diligent Board Member Services INC (NS)

GENERAL: DIL: Diligent Honored As Silver Stevie(R) Award Winner in 2014

June 18, 2014

Diligent Honored As Silver Stevie(R) Award Winner in 2014 American Business
Awards SM for Exceptional Customer Service and Unparalleled Call Response
Rate

Diligent Board Member Services, Inc. (NZX: DIL) (www.boardbooks.com),
provider of the world's most widely used board portal, announced that it won
a Silver Stevie(R) Award in the "Customer Service Team of the Year" category
and a Silver Stevie(R) Award in the "Customer Service Department of the Year"
category at the 12th Annual American Business Awards. The awards were
presented at a banquet at the Fairmont Millennium Park Hotel in Chicago on
June 13, 2014.

The American Business Awards are the nation's premier business awards
program. All organizations operating in the US are eligible to submit
nomination - public and private, for-profit and non-profit, large and small.

"To win an American Business Award for the second year running is an honor
and a testament to our dedication to going above and beyond for our clients,"
said Jeffrey Hilk, executive vice president and director of client services
at Diligent. "Being recognized here again demonstrates the consistency and
excellence of our customer support team and underscores our continued
commitment to providing exceptional customer service."

Last year, Diligent won a Gold Stevie(R) Award in the "Customer Service Team
of the Year" category and a Bronze Stevie(R) Award in the "Customer Service
Department of the Year" for providing unmatched customer service during
Superstorm Sandy.

In 2013, an astonishing 99 percent of all incoming calls were answered
directly by support staff engineers who were able to answer the customer's
question and solve the problem, up from an already impressive 98 percent in
2012. This unparalleled response rate was achieved despite a 36 percent
increase in the number of clients and a 44 percent increase in the number of
individual users of the Diligent Boardbooks portal over 2012.

During 2013, Diligent's customer service and support team enhanced its
continuous coverage with the implementation of new call routing technology.
This is because the company understands that its customers use the Diligent
Boardbooks(R) solution for delivery of critical, time-sensitive materials and
cannot afford to wait for assistance.

Stevie Award winners were selected by more than 150 business professionals
nationwide who participated in the judging process this year. More than 3,300
nominations from organizations of all sizes and in virtually every industry
were submitted this year for consideration in a wide range of categories,
including Most Innovative Company of the Year, Management Team of the Year,
Best New Product or Service of the Year, Corporate Social Responsibility
Program of the Year, and Executive of the Year, among others.

Stevie Award winners were selected by more than 240 executives worldwide who
participated in the judging process this year.

"It's an honor for us to recognize and celebrate such an outstanding class of
organizations and individuals," said Michael Gallagher, president and founder
of the Stevie Awards. "The judges were especially discerning this year. All
of this year's Gold, Silver and Bronze Stevie winners should be proud that
the judges recognized their achievements and their ability to express those
achievements in a way that captured the judges' hearts and imaginations."

Details about The American Business Awards and the lists of Stevie Award
winners who were announced on June 13 are available at
www.StevieAwards.com/ABA.
End CA:00251726 For:DIL    Type:GENERAL    Time:2014-06-18 10:05:24