Yes, however ShopBack have had some very severe data breaches...

Yes, however ShopBack have had some very severe data breaches (my own account included), with passwords and personal information being compromised. This has severely damaged its reputation (at least within Ozbargain circles - which if we're honest here, accounts for a significant proportion of accounts).

My own experience - my email address, name, and password was compromised, and I constantly get threatening emails trying to extort money from me, my Airbnb account was hacked and used to make a number of reservations in Sri Lanka, other accounts have been hacked and passwords changed - absolute nightmare. Never going to use ShopBack again, and I know others are in the same boat.

https://www.ozbargain.com.au/node/568593

26 Sep 2020

Hi guys,

We know the trust you place in us to safeguard your personal information which is why we’re proactively writing this up. A few days ago, we became aware of an incident involving unauthorised access to our systems which contained our customers’ personal data. We are currently confirming which data has been compromised.

As soon as we became aware of the issue, the unauthorised access was removed. We immediately initiated an investigation and engaged leading cyber security specialists to assess the extent of the incident and to further enhance our security measures. We are also collaborating with relevant authorities.

To date, we have no reason to believe that any of your personal data has been misused, however the possibility still exists. What we can assure you of is that your cashback is safe, we do not collect credit card details, and your ShopBack account password is protected by encryption.

You may continue to access your ShopBack account and use our services as business operations have not been affected by the incident.

We understand that this incident might raise some questions for you, and in this regard, we have established a dedicated email address,[email protected], if you would like to contact us. Please also refer to thecustomer FAQ(support.shopback.com.au)on our website which has further details.

While your password is encrypted, you may wish to change your ShopBack account password, and we suggest that you do not use the same password on other digital platforms.

We recognise that this is unsettling news and we are deeply sorry for any inconvenience this might cause you. The security and privacy of our customers is of utmost importance to us, and we commit to taking all the steps we can to minimize the risk of a similar incident occurring again in the future.

Thank you
Team ShopBack