"As long as people are polite when addressing other people, what's the problem ? Rather than have a list of titles to use and trying to figure out which one suits the occasion, what's wrong with a polite ' hello ' ?"
Nothing wrong with that or being polite at all. Nothing wrong with "everybody" (albeit a bit unprofessional in a formal setting). What starts out completely innocuous will become a C-16 or similar and that's my gripe. You can call me a snowflake for pointing out the deviants' softly-softly approach but It's not getting past me.
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A commercial airline is going to ditch “ladies and gentlemen”, page-51
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