A happy client, page-307

I never stated that it would be a separate price-sensitive announcement - rather, I expect that it would likely be noted in an upcoming activity or operations update.

I think you're missing the point of my post though - in the instance of IAM, the "call centre" as you put it, is in fact the team of offshore FP's, administration staff, accountants, and other BPO staff located in any of the 3x overseas locations.

One of the roles of the Client Experience Manager is to on-board new customers to IAM's solution. I would expect that the hiring of an additional resource to this team would clearly indicate that more on-boarding and training support is required.

Only last month the company had a total of 5x FTE located in AU (as stated by PC himself), with this appointment we've now increased that to 6. IMHO, this suggests that demand for IAM's services is increasing also.