Re "I also didn't receive this email and have previously...

Hi, see below, No, Automic are not a mess

Re "I also didn't receive this email and have previously received my holding statement from Automic via snail mail only."

The reason Automic only post holding statements, is simply for security. Your statement including your SRN is highly confidential, and posting to your address is considered more secure than via email - it's the same for correspondence with a new shareholding of any description, generally, no matter which registry a new holding goes through.