I'll quickly add my experience because it seems to be a little different to the cancellation stories.
In May 2022, I booked a flight to London for 3 passengers flying out in April 2023 (so I booked as early as possible because it often proves a little cheaper).
On the day before we flew (26th April,2023) I checked us all in and it went without a hitch. Checked a couple of times that night to ensure everything was fine and it was (we were displayed as "checked in").
On the morning of the flight (so about 3 hours before we were to head to the airport) we received a phone message from Qantas to advise that they had over-booked and we would have to find another flight. Their offering included a plane to Sydney, another plane to Singapore, another plane to Dubai and a fourth plane to London.
We took a different option and reached our destination a day late, so our outcome wasn't as devastating as the many examples I've heard and read about.
But here's the thing.
Because we booked early, our tickets cost about $2,300 each.
Out of curiosity I had a look and noted, about a month before we were due to fly out, that they were still taking bookings for our flight but customers were paying well north of $3,300 by this time.
My contention is that Qantas saw an opportunity to make more money by taking bookings at, say, $3,300 with a view to getting as many of those customers on board as possible and kicking off the "$2300" customers at the end. They could make a $ 1,00 per customer that way.
As a follow up I provided a written complaint using their processes.
I received acknowledgement of the complaint along with a reference number.
About 6 weeks later I received an email from Quantas stating that they were pleased to have resolved my problem and asked me to score them out of ten for their resolution process.
I gave them 1 (zero wasn't available) and have never heard anything since.
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qantas airways limited
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Last
$10.81 |
Change
-0.020(0.18%) |
Mkt cap ! $16.35B |
Open | High | Low | Value | Volume |
$10.83 | $10.97 | $10.75 | $33.68M | 3.107M |
Buyers (Bids)
No. | Vol. | Price($) |
---|---|---|
2 | 709 | $10.80 |
Sellers (Offers)
Price($) | Vol. | No. |
---|---|---|
$10.87 | 300 | 1 |
View Market Depth
No. | Vol. | Price($) |
---|---|---|
1 | 38 | 10.800 |
3 | 11779 | 10.790 |
3 | 9000 | 10.780 |
1 | 3000 | 10.770 |
2 | 10047 | 10.750 |
Price($) | Vol. | No. |
---|---|---|
10.870 | 300 | 1 |
10.880 | 83 | 1 |
10.890 | 3273 | 2 |
10.900 | 240 | 1 |
10.950 | 24913 | 3 |
Last trade - 16.10pm 10/07/2025 (20 minute delay) ? |
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