I'm not so sure about the 40% conversion rate.
The last quarterly states: The sales pipeline includes 14,700 customers who have made a purchasing decision, of whom 6,800 have taken a paid membership (a conversion rate of over 40%).
The table on page 38 of the last asx response shows :
Total Number of Paid Membership Customers 6,782
comprised of
Paid Customers - FC Sponsored 3,518
(ASX described these as Potential Customers and Accepting Customers)
Paid Customers - Non FC 3,264
Point 16 on page 38 states:
The Company is currently in the process of reconciling the total number of Accepted Customers with First Class which it expects to be approximately 791,...
Page 36 Qu1 shows the ASX description of FC sponsored customers:
"Paragraphs 5, 20, 21, 22 and 23 of the Response Letter explain that there are in practice
three classes of customers and potential customers, namely being a customer who accepts a
video as referenced in paragraph 20(e) and enters into a subscription agreement (Accepting
Customers), a potential customer who has not yet accepted a video but have not been
declined as referenced in paragraphs 20(a)-(d) (Potential Customers), and a declined
customer as referenced in paragraphs 20(f) and 23 (Declined Customers)."
Thus what BIG refers to as "Total Number of Paid Membership Customers" includes customers for who BIG has received payment from FC, but they have not accepted their video yet.
A better conversion rate for FC sponsored customers would be ASX:Accepting Customers (791) / ASX: Potential Customers and Accepting Customers (3,518) = 22.5%
Once again, Big has been clear as mud!
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