official response from E*Trade (what a joke):
"""
Thank you for your email.
Unfortunately the ETF you have specified below is not available through E*Trade. We have a limited list of ETF to trade in as can be seen under Products - ETFs. All new ETFs provided through E*trade will be listed under this tab.
If you have any further queries, please reply to [email protected] or alternatively, contact us on 1300 658 355 between 8am and 8pm AEST.
"""