Ann: 2021 Annual Report, page-13

• LiveTiles excels in its design and templating tools but is thin on analytics. LiveTiles continues to build a global presence and rich set of digital employee experience tools via its services know-how and focused acquisitions. Its strategy is to build a comprehensive set of intelligent workplace capabilities with the intranet as a foundation on which to grow. The vendor has a clear focus on serving large global enterprises and will make investments to extend its platform breadth as well as establish a presence in key markets. LiveTiles supports cloud, hosted, and on-premises deployments. This risks an uneven pace of innovation and enhancement across different delivery models, and customers not on cloud could get stuck on older versions of the platform. Expect to see investments in reporting (including heatmaps), summarization, enterprise search, and employee-facing bots for information retrieval.

• Strengths include design and templating capabilities. Nondevelopers have the ability to tailor and tune the user interfaces, and users can personalize their preferred communication channels, such as Microsoft Teams or mobile notifications. Some dependencies on the Microsoft ecosystem for user profiling, collaboration, analytics, and search are weaknesses. Customer references rate the content authoring process and design tools very highly but are less satisfied with current reporting/dashboard tools. Integration with Microsoft 365 was called out as a plus. Shortlist LiveTiles when seeking an intranet platform that can serve design needs of large global brands and enrich the experience of existing Microsoft 365 investments.