Mate, I can certainly tell you that it is not industry wide...

Mate, I can certainly tell you that it is not industry wide practice amongst SaaS companies to publish churn rate i.e. how many customers leave each year.
6.2.3 Clients may terminate accounts at will Even once clients are successfully attracted to the GetSwift platform and related services, clients may terminate their relationship with the Company at any time. If a number of clients were to terminate their arrangements with the Company as permitted under the terms of the agreement with such clients, this may have an adverse impact on the Company’s business, financial position, results of operations, cash flows and prospects.