BrainChip Holdings Limited () hassecureda patent for dynamic neural function libraries, which ASX:BRNis a key component of Akida, its AI processing chip. According to the press release, the patent: "addresses a dynamic neural network within an AI device. During a learning process, values are generated and stored in the synaptic registers of the AI device to generate a training model. Training models are themselves stored in the dynamic neural function library of the AI device, and the function library can then be used to train another device." Peter Van der Made, BrainChip founder and CTO, commented:
"This patent addresses efficiency that contributes to how Akida technology excels in speed, accuracy, and ultra-low power consumption. Synapses store values, these thousands of synapses connect to thousands of neurons, and that neural output can be used by another set of neurons - which is closer to the way the human brain processes information."
A report fromPrescient & Strategic Intelligencefinds that the global Call Center AI market will grow from $914.5 million in 2018 to $2.99 billion by 2024 with a compound annual growth rate (CAGR) of 22.6 percent. The following excerpts from the report description outlines some key market trends:
"The rise in adoption of AI enabled chatbots is a key trend exhibited in the market. They make use of existing information such as frequently asked questions (FAQs) and the organization knowledge base to offer better customer service. Chatbots substantially cut down the waiting time for customers as their response time is extremely fast. They can provide support to multiple customers at a time unlike a human agent, who would be limited in his/her ability to do so."
"The usage of AI in call centers for enhanced customer support services is one of the major driving forces in the global call center AI market. The industries including retail, BFSI, healthcare, and telecom, are focusing on adoption of AI solutions for their call center related services."
Sam Mowers, Investorideas.com
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