there is more to light bulbs than just putting them in there is also Wi-Fi signal to consider
you should be aware of your consumer rights Per region and lifx is offering a replacement by the looks
standard statutory warranty rights are still in place but they only make you eligible for a repair/assessment and it sounds like you are asking for a DOA
I work in distribution so have a fair idea on the subject
people in service are people too... perhaps you insulted them?
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