Thank you. Article starts: 'Worldwide spending on digital...

Thank you. Article starts:
'Worldwide spending on digital transformation technologies will hit almost US$1.3 trillion in 2018, according to analyst firm IDC. However, LiveTiles co-founder and CEO Karl Redenbach predicts that many forward-thinking and innovative companies will go a step further by embarking on the next phase of technological evolution: intelligent transformation. “The era of intelligent transformation will see companies approaching digital transformation with a completely different mindset,” says Redenbach. “Rather than adopting new technologies to update business processes, they’ll focus on implementing technologies that truly meet employees’ needs.”

Redenbach predicts that businesses will adopt scalable and highly personalised artificial intelligence (AI) solutions to further improve productivity, efficiency and user engagement. “We envisage a world where companies use personalised AI solutions to automate mundane tasks and help their human employees to work to their full potential,” says Redenbach. “This will have multiple benefits, the most important of which will be that employees will be more satisfied because they’ll have more time to focus on ‘human’ tasks such as creative problem solving and improving client relationships.”

An easy way for companies to adopt AI in a simple, yet effective, way is to deploy employee-facing or customer-facing chatbots. Powered by Microsoft’s natural language processing technology, LiveTiles Bots enables companies to use drag and drop capabilities, rather than code, to quickly and easily create personalised AI assistants that help to solve specific business challenges......'