https://au.finance.yahoo.com/news/centrelink-outsources-debt-collection-011227628.html
Further info on the centrelink tender is in the above article , see the below excerpt from the article , if they got the tender and performs well there share of the pie will increase over time.
Debt collection has been tied to performance, meaning that the agencies that collect more will win more work from Centrelink, while those who collect less will be penalised.
“Failure to meet performance targets may result in penalties in the form of a reduction in the volume of future debts referred,” states Services Australia tender documents revealed byABC.
“If the [contracted debt collection agency] is unable to achieve ... improvement during the subsequent quarter they will have their debt referral volume adjusted down by five per cent of their existing referral volume.
“This five per cent will be directed to the best performing [agency] from the previous two quarters.”
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