what I find surprising however was that there was evidently no...

what I find surprising however was that there was evidently no QA/commissioning prior to implementation? seems pretty shocking given it's the only thing they do.
was it the responsibility of a third party tech provider or in house? chance of subrogation perhaps?

I think Tyro responded to this reasonably well

A. Issue is not an implementation issue w.r.t any payments software. It is about 'certificate date' computation (it is like payments software using 6th Jan 2021 as the login date and the terminal program saying 'you are not allowed to login and to use this terminal since your rights already expired'. This in turn means that Tyro cannot connect to update or change anything.



B. Some of these terminals are deployed years back and the issue is related to terminal software on specific models. Any testing when those terminals are deployed would be less useful (since the cause appears to be linked to date).

C. This issue did not surface because of any Tyro deployment, it is surfaced because of the relationship between 'calendar date' and 'certificate processing program' on the terminal.

D. Terminal hardware related software (on which Tyro's custom software will be deployed) belongs to hardware vendor (Wordline), but Tyro does not seem to engage in blame game in public (talking a lot about whose responsibility eventually will turn into blame game) and instead focused first on getting terminals back (since that is going to be messy due to manual collection requirements).

D1. Tyro probably will not talk about Worldline even after all terminals fixed, because 2nd priority appears to be reaching out to all impacted merchants and providing reasonable assistance and support.

I don't have answers to other questions but the above is the reason why I trust Tyro. Also past actions like supplying weekly transaction reports as response to concerns of business impact means a lot to me as investor.

This terminal issue impacted Tyro, They admitted that 'it is unthinkable and heartbroken for them that it happened in their 15+ years history' and they would be working on (1) ensuring that it is once in a life time issue and (2) responding better (potentially with providing some sort of dongles that allow Tyro to connect remotely with the help of merchant customer).

I trust them and I doubled down by purchasing before and after trading halt.

I respect your opinions and concerns before investing and wish you good luck.