Ann: COVID-19 Update, page-25

My point was that the Announcement did not state what TGA is going to be in future, other than that it will have no bricks & mortar outlets, and hence no, or far fewer, customer-facing staff. Simply going online and reducing staff should not cause TGA to not have a loan book, unless it abandons financial leasing. CCP does all its unsecured loan business online without customer-facing staff, and yet it has a loan book.

What is TGA going to do online to make a future without a loan book, and will it work? Are they going back to consumer renting, and if so, why did they abandon consumer operating leases recently?