Ann: Entitlement Issue Prospectus, page-153

Yep, it probably takes their employees 2-3 years, several middle management "strategic meetings" & countless morning education seminars to wrap their head around new processes.

By which time, they'll need another streamline initiative to amend the current streamline initiative.

God forbid these fools adopt standard operating procedures and organisational flow charts.

Government is filled with egotistical pen pushing bureaucrats with main objectives of keeping themselves in a job, rather than achieving outcomes or contributing to society and the economy.