Well it is also a payment for the quality of the loan, which cannot be known at the time of settlement - not for ongoing servicing. Saying that - the broker would be quite silly not to pick up the phone and take a client's phone call. It is certainly nothing like financial planning IMO. In fact - mortgage brokers are even in a vague situation when giving opinions on whether to go fixed or variable.
But the rest seems unsurprising to me - the financials were pointing to significant franchisee stress IMO, as I have previously posted.
Well it is also a payment for the quality of the loan, which...
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