https://www.abc.net.au/news/2020-08-18/solar-power-customers-complain-of-hard-sell-buy-now-pay-later/12565718
I think this is the article.
I think the person in question could have avoided any hardship if they did a quick 20-minute budget sometime between the salesperson trying to get back in contact.
Just to see what a change of $150 a month would mean to her.
Picking up the phone when Humm tried to contact her may have helped as well.
Incredible that her name is Ms. Hunn though.
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