Yep, they have a case study showing they are provider https://www.gentrack.com/news/specialist-utility-software-helps-energy-company-achieve-consumer-success/
This isn't great especially with the statement "Ovo Energy accepted that for a period of more than five years, failings in its IT systems and compliance processes resulted in too many customers receiving inaccurate or incomplete information." although from a PR perspective Gentrack is not named. This may not be Gentrack's fault as it could be internal issues at OVO and their own controls, but if people don't dig deep it will smell a bit.
Yep, they have a case study showing they are provider...
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