It would be better for the company to quote an annual number than this monthly number. Monthly churn is misleading and doesn't give the average investor a decent sense at a quick glance of what churn looks like and how risky the business is.
A sense check that backs up the 12% annual churn rate is the life of a subscriber shown of ~8.5yrs which implies annual churn of 12%.
I think you are being a bit pedantic on the maths. Technically the times 12 is not perfect maths wise but it is going to be pretty close for small numbers at 1-3% monthly churn. It is highly likely that annual churn is somewhere in range 11-13%.
The approximation of x12 wouldn't work as well for larger numbers above 3% (and definitely doesn't work for 50% monthly churn). But even for monthly churn of up to say 5% it would give a better finger in the air estimate than the lack of disclosure from the company on annual churn.
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