SPK
09/03/2015 17:30
GENERAL
NOT PRICE SENSITIVE
REL: 1730 HRS Spark New Zealand Limited
GENERAL: SPK: Spark NZ completes milestone in reengineering programme
MARKET RELEASE
9 MARCH 2015
Spark New Zealand completes next milestone in major reengineering programme
Spark New Zealand announced to its investors today it has successfully
implemented the second major stage of its ongoing programme to reengineer and
update its key customer service IT platforms.
Completion of this second stage means Spark New Zealand is well past the
halfway point in the programme. Spark New Zealand is investing approximately
$70 million per annum over 3 years on the reengineering programme.
Managing Director Simon Moutter said, "This is another big milestone for
Spark New Zealand. The reengineering programme is a key part of our
technology transformation and a game changer in our journey towards becoming
a truly customer-inspired and highly efficient business."
This second stage, which took many months to build and cutover during the
weekend, saw a large-scale migration of 25 years' worth of customer data from
decades-old legacy customer management systems to a set of next generation
customer management systems based around world-class CRM software.
"In a lot of cases that means we have moved on from old fashioned
green-screen customer service systems centred on the copper-wire connection
to leading-edge systems centred on our full relationship with each customer.
"It's a quantum leap that gives us significantly better customer management
capabilities, with all our customers on one system and their information
accessible across all our customer touch points. This means we are able to
understand our customers better, and know their history, preferences and
needs.
The reengineering programme is a significant driver of the long-term Spark
New Zealand strategy. Successive phases in the programme will continue to
improve the customer experience and provide for more efficient customer
service operations, as well as lay the necessary foundation for the future
delivery of new digital services to customers.
- ENDS -
For media queries, please contact:
Richard Llewellyn
Head of Corporate Communications
+64 (0) 27 523 2362
For investor relations queries, please contact:
Mark Laing
General Manager Corporate Finance
+64 (0) 27 227 5890
End CA:00261609 For:SPK Type:GENERAL Time:2015-03-09 17:30:37
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