"... back-office excel work being outsourced to indian call Centres..."
There's some nice research right there.
As a hint, there is a big difference between a call centre and a BPO and a KPO.
For your next assignment please research: Mphasis, Minacs, WNS, Infosys, Wipro, TCS. Just some of those bigger "Indian back-office desk jockey" shops.
Ann: Intiger Commences Pilot and Partnership Program, page-1449
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