Ann: Intiger Group - Business Activity Update, page-465

Still holding all.

I see it slightly differently Jordy:

the way i see the company operating is.
1/ get market share (discounted price)
2/ wait till clients become dependant on service
3/ reduce their costs via automating a lot of their currently manual services

Anyone who looks past the share price will see where the structure of this is already happening. The portal is the first step, and the big clue here.

The portal is great for customers right? Sales tool, easy to use, tick. Where I see the genius is that the portal is forcing customers to input data is a consistent format each and every time. If they are collecting data in an exact, consistent format each time - this can then be fed into their back office automation systems. This is the future, not having thousands of people offshore processing the transactions.

You can easily see a lot of these tasks being done with no human input whatsoever. There is no competition for that, none. Infinitely scalable, at no additional cost per process. Price stays the same, cost and turnaround time reduced dramatically.
All other BPOs that have been mentioned as competitors would be irrelevant.

All IMO of course