Ann: Investor conference presentation, page-18

  1. 1,070 Posts.
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    Agree churn is high but according to Rob's most recent presentation, part of it was due to ISS' substandard customer relations / service efforts which Schrole hopes to ameliorate by taking back the sales direct.

    They have also been selling only 1-year deals historically, but are apparently hoping to lengthen contracts. Even extending the contracts to 2-year average terms would be highly additive to the investment case here.
 
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