Ann: Investor Presentation & Webcast Link, page-75

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    The debt problem was explained:
    They outsourced the function and the entity they used was working with outdated data, sending requests for payment to the wrong address etc.
    They brought the role back in house, updated the data and improved collection down from 90 days to about 72 and expect it to stabilize at 50 days

    DW stated that they will pay late because they are Blue chip entities like UCLA, and he was not worried as they are great customers so they are really worth having buying our products (and credentialing them)
 
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