Ann: Investor Presentation, page-44

OMG - Good Post - If that is the 7 best , we are streets ahead. My work involves Australian Insurance Companies ( all brands) , the biggest customer complaint we have fed back to us is customers trying to deal with o/s call centers. Main issues being 1) Time to actually talk or deal with a live person and lodge a claim (especially after a major weather event) 2) Details lost in translation (some operators knowledge of English is very poor) 3) Follow through from o/s call center back to Australian supplier who will proved the service required e.g. tow after accident (left waiting for hours) , repairs after house claim etc 4) O/S call centers understanding of Australian locations and time frames (they can't get the state right sometimes) . Just another application usage for Ava